📦 Shipping Policy – Banerjee Enterprises
1. Order Processing
All orders are processed within 24 hours after payment confirmation.
Orders placed on Sundays or holidays will be processed on the next working day.
2. Shipping Methods
We ship through trusted courier partners such as DTDC, Blue Dart, Delhivery, India Post, or your preferred courier (customizable).
Local delivery options may also be available depending on location.
3. Delivery Time
Delivery time usually takes 2–7 working days, depending on the customer’s city/state.
Remote or rural areas may take additional time.
4. Shipping Charges
Shipping charges are based on weight, size, and location.
Free shipping may be offered on bulk orders (optional).
5. Tracking Information
Tracking details will be shared within 24 hours of dispatch.
Customers can track their parcel online via the courier’s website.
6. Packaging
All products are securely packed to avoid damage during transit.
Fragile items receive extra protective packaging.
7. Damage & Missing Items
If any product is damaged or missing, notify us within 24 hours of delivery with unboxing video/photo proof.
Claims without proof may not be accepted.
8. Delays
Banerjee Enterprises is not responsible for delays caused by courier companies, weather, strikes, or other situations beyond our control.
9. Address Accuracy
Customers must provide correct and complete shipping addresses.
Re-delivery charges will apply if the parcel returns due to an incorrect address.
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If you want, I can make a short version for your invoice, a poster design style, or WhatsApp-friendly compact version.
🔄 Return & Replacement Policy – Banerjee Enterprises
1. Eligibility for Return / Replacement
Returns or replacements are accepted only for manufacturing defects.
The customer must report the issue within 24–48 hours of receiving the product.
2. Proof Required
An unboxing video (without any cuts/edits) is mandatory for claiming damaged or missing items.
Clear photos of the defect must also be provided.
3. Conditions Not Covered
Physical damage, liquid damage, or mishandling after delivery.
Damage caused due to incorrect use, installation, or unauthorized repair.
Used or altered products cannot be returned.
4. Process for Return
Customer must contact us with order details, photos, and unboxing video.
After verification, we will approve or reject the return request.
If approved, the product must be sent back in its original packaging.
5. Replacement Time
Replacement will be sent after we receive and inspect the returned item.
Processing time is usually 3–7 working days.
6. Shipping Costs
For approved manufacturing defects, return shipping may be covered by us (optional—tell me if you want to modify).
For other reasons, the customer is responsible for return shipping charges.
7. No Refund Policy
As this is a wholesale store, refunds are not applicable except in special cases.
Only replacement or store credit will be given (optional to adjust).
8. Final Decision
Banerjee Enterprises reserves the right to accept or reject any return claim after verification.
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If you want, I can also create:
✅ Short return policy for invoice
✅ Poster-style version for your shop
✅ WhatsApp or online listing version
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