Rapport

In our shop, we understand that different customers have different shopping preferences. During passive sales, we allow customers to browse independently, giving them the freedom to explore our collection at their own pace without any interference. This approach ensures that customers feel comfortable and unpressured, allowing them to take their time in making decisions. 


On the other hand, during active sales, our staff is attentive and ready to assist. They provide help, feedback, and suggestions in a manner that is respectful and non-intrusive. Our team is trained to understand and respect each customer's browsing preferences, ensuring that their assistance enhances the shopping experience without being pushy. They offer personalized recommendations and insightful advice, helping customers find the perfect items that meet their needs and preferences. 


This balanced approach ensures that all customers, whether they prefer to shop independently or seek assistance, feel valued and supported. By respecting individual preferences and providing tailored support, our shop creates a welcoming and enjoyable shopping environment that caters to the diverse needs of our clientele. This commitment to customer satisfaction helps build trust and encourages repeat visits, fostering long-term relationships with our customers.