At Aira Insurance, we strive to provide our customers with the best service and support. Our return policy is designed to ensure transparency and fairness in our dealings. Please read the following guidelines carefully.
General Return Policy
1. Eligibility for Returns:
- Customers may request a return or cancellation of their insurance policy within 15 days of the purchase date.
- Policies that have been active for more than 15 days are not eligible for a return.
2. Refund Process:
- If a return is approved, a full refund will be issued for the premium paid, minus any applicable fees.
- Refunds will be processed within 14 business days after the return request is approved.
3. How to Request a Return:
- To initiate a return, customers must contact our customer service team via email at contact@airainsurance.com or call us at 9655755033.
- Please provide your policy number and the reason for the return.
4. Conditions for Returns:
- The policy must be in good standing and not have any claims filed against it.
- Any promotional discounts or bonuses received will be deducted from the refund amount.
5. Exceptions:
- Certain policies, such as those that are legally mandated or required for specific purposes, may not be eligible for return.
- Policies that have been altered or modified may also be ineligible for a return.
Contact Information
For any questions regarding our return policy or to initiate a return, please reach out to our customer service team:
- Email: contact@airainsurance.com
- Phone: 9655755033
- Business Hours: 10 am to 5 pm (Monday - Friday), 10 am to 1.30pm (Saturday)
Changes to the Return Policy
We reserve the right to modify this return policy at any time. Any changes will be posted on our website, and it is the customer's responsibility to review the policy periodically.
---
Overview
This Shipping Policy outlines the terms and conditions regarding the shipping of documents, policies, and other materials related to our insurance services. We are committed to ensuring that our customers receive their materials in a timely and secure manner.
Shipping Methods
- Standard Shipping: All documents will be shipped via standard postal services. Delivery times may vary based on location.
- Express Shipping: For urgent requests, express shipping options are available at an additional cost. Delivery times are typically 1-3 business days.
Shipping Costs
- Shipping costs will be calculated at checkout based on the selected shipping method and the destination.
- Free shipping may be offered for orders over a certain amount, which will be specified on the website.
Delivery Times
- Standard Shipping: Typically takes 5-7 business days within the country. International shipping may take longer.
- Express Shipping: Typically takes 1-3 business days, depending on the destination.
Order Processing
- Orders will be processed within 1-2 business days after payment confirmation.
- Customers will receive a confirmation email with tracking information once the order has been shipped.
International Shipping
- We offer international shipping to select countries. Additional customs fees or taxes may apply and are the responsibility of the customer.
- Delivery times for international orders may vary significantly based on the destination and customs processing.
Lost or Damaged Shipments
- If a shipment is lost or damaged during transit, please contact our customer service team within 14 days of the expected delivery date.
- We will work with the shipping provider to resolve the issue and may offer a replacement or refund based on the circumstances.
Changes to Shipping Policy
- We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website, and customers are encouraged to review the policy periodically.
Contact Information
For any questions or concerns regarding our shipping policy, please contact our customer service team at contact@airainsurance.com.
---
Select Date Select time
30 min Meeting
08:00 AM - 08:30 AM, Thursday, Nov 24, 2024
Indian Standard Time
Shahanab
