Legal

Return & Shipping Policy

Last updated 22 Oct 2026

Exchnage & Warranty Policy

Effective Date: 08 July 2026

TNote: In order to safeguard your privacy, we will only be able to respond to emails / messages that originate from your registered email ID / phone number.


Our first priority is your 100% satisfaction with any Goel Vanya Naturals (GVN) purchase. However if you are not satisfied with your purchase due to any of the following reasons, you can return the product by various shipping companies through surface to the following address:

Goel Vanya Naturals
A/2, New Kashish Apartments
Tank Road 
Solan, Himachal Pradesh, India
Phone: ‪+91 - 6230880800


Not 100% Satisfied with the Purchase / Wish to Return the Order


If you are not 100% satisfied with your purchase OR simply wish to exchange or return the order, due to any reason whatsoever, that you placed on Https://id.vyaparify.com/goelvanyanaturals, then kindly send us an email on goelvanyanaturals@gmail.com within 4 days from when you receive the product/s with the proof of purchase and we will Exchange the item in question or provide a Refund, after deducting a CANCELLATION FEE, which is calculated as Shipping Cost (At Actuals) + Administration Fee (5% of the Total Order Value), as applicable, depending on Goel Vanya Naturals’s consent. Also, you must note, under that circumstance, return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. The refund will be initiated once we receive the product. We will provide your refund using the same method of payment that you used to purchase the item. It is to be noted that Https://id.vyaparify.com/goelvanyanaturals has the discretionary right to accept or reject the return. The same will be documented in an email and communicated to you within 4 days of your request to return the product.

 

PLEASE NOTE - Exceptions / Rules:

·       All products bought from OPEN BOX BARGAINS, or a Discount, Annual Sale, Flash Sale and / or at a price below the MRP, will not be eligible for return OR for warranty claim of the product/s that you have purchased from https://id.vyaparify.com/goelvanyanaturals

·       Food items and Groceries are NON-returnable/Refundable

·       No Returns / Exchange for Products where Product Purchase Value is up to Rs. 500/

·       Unboxing video proof is required for any claims related to damaged / defective or mismatch products received

 

Incorrect Size

Exchange of product due to incorrect size has to be returned to us within 4 days from the day you receive the product/s, with the proof of purchase and the product. If the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition, we would be more than happy to help the customer with an appropriate size in the same product, provided the size required by the customer is available in stock.

PLEASE NOTE Exceptions / Rules:

  • Replacement for products is subject to inspection and checking by GVN team.
  • Damages due to neglect, improper usage or application will not be eligible for Exchange or Returns.
  • Return of products will be accepted only if the products are returned within 4 days from the date of purchase in an unused, unwashed, undamaged and saleable condition with the tags intact and in their original packaging.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Defective products “Not under Warranty by the Brand”

We strive to sell 100% genuine and quality products. However, if the product you purchase has a manufacturing defects or develops a defect while in use, for which the Brand does not provide warranty, we regret to inform that we will not be able to do anything in that situation. You can get in touch with the Brand directly for the same.


If we offer you a replacement for the defective product and for whatever reason you do not want the replacement product and want to cancel the order, then we will refund the amount after deducting 5% of total order amount as cancellation charges + shipping cost (at actuals).

We request you to kindly email us details and images / video of the defect on goelvanyanaturals@gmail.com, within 04 days from the time of delivery of your purchase, with the proof of purchase.

Defective products “Under Warranty by the Brand”

If the product you purchase has a manufacturing defect for which the Brand does provide warranty, we request you to kindly email us an explanation and an image of the defect on goelvanyanaturals@gmail.com, within 04 days from the time of delivery of your purchase, with the proof of purchase. Once our team approves the “Return”, you may ship the product to the address mentioned above. The product will undergo for tests to justify the defect and then our team will get in touch with you depending on the test result. After consulting with the brand and examining the test results, the product may be replaced or repaired or returned back to the customer depending on what the brand decides or the test results suggest. We assure you that if the manufacturing defect is genuine, we would be more than happy to help you with a refund or a new product.


If we offer you a replacement for the defective product and for any reason you do not want the replacement product and want to cancel the order, then we will refund the amount after deducting 5% of total order amount as cancellation charges + shipping cost (at actuals).

Shipping

Shipping of products during the return process to https://id.vyaparify.com/goelvanyanaturals is the responsibility of the customer. It is advised to use a shipping agent who will preserve the product as is handed over to them, until it reaches our doorstep and accepted by a representative of https://id.vyaparify.com/goelvanyanaturals. We will not be able to entertain returns if they are damaged or returned in an unsaleable state due to any action or inaction by the shipping agent. The costs incurred in shipping the product to https://id.vyaparify.com/goelvanyanaturals will be borne by the customer, except in the following cases

  • The product shipped to you is defective as accepted by the terms of returning defective products above.
  • We have sent an incorrect product. We give immense attention to detail and quality, but we are human too!

will ship the replacement product back to the customer without any charge, only once. After shipping the replacement once, every subsequent shipment will be charged at actuals.

PLEASE NOTE Exceptions / Rules:

  • Refund/ replacement for goods/ merchandise is subject to inspection and testing by GVN team.
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

Shipping Policy

Effective Date: 08 July 2026

Goel Vanya Naturals is solely responsible for all shipping and delivery operations on this storefront. Vyaparify provides logistics integration technology but bears no responsibility for shipment timelines, delivery failures, or damage in transit.

1. Order Processing Time

Orders are generally processed within 7 to 15 business days, excluding Sundays and public holidays, after payment confirmation. Customers receive a confirmation message or email once the order is dispatched.

2. Delivery Timelines

Local or same-city delivery may take 1 to 3 business days.

Metro city delivery may take 3 to 5 business days.

Rest-of-India delivery may take 5 to 7 business days

Remote / J&K / North-East locations may take 7 to 12 business days.

These are estimates and may vary due to courier delays, peak season, natural events, or incomplete address details.

3. Pincode Serviceability

We ship to pincodes serviceable by our courier or logistics partners. At checkout, customers may verify whether their pincode is serviceable.

4. Order Tracking

Once an order is dispatched, customers receive tracking details by email or message, where available. Customer can track shipment on https://id.vyaparify.com/goelvanyanaturals or contact us for updates.

5. Failed Delivery Attempts

If delivery fails due to incorrect address, recipient unavailability, or refusal to accept, the package may be returned to us and re-shipping charges may apply.

6. Cash on Delivery

COD may be available on selected products. Any COD convenience fee will be shown at checkout. Please ensure someone is available at the delivery address to accept and pay for the order.

7. Contact Us

Goel Vanya Naturals
Email: goelvanyanaturals@gmail.com
Phone: 6230880800