Effective Date: 08 July 2026
TNote: In order to safeguard your privacy, we
will only be able to respond to emails / messages that
originate from your registered email ID / phone number.
Our first priority is your 100% satisfaction with any Goel Vanya
Naturals (GVN) purchase. However if you are not satisfied with your
purchase due to any of the following reasons, you can return the product by
various shipping companies through surface to the following address:
Goel Vanya Naturals
A/2, New Kashish Apartments
Tank Road
Solan, Himachal Pradesh, India
Phone: +91 - 6230880800
Not 100% Satisfied with the
Purchase / Wish to Return the Order
If you are not 100% satisfied
with your purchase OR simply wish to exchange or return the order, due to any
reason whatsoever, that you placed on Https://id.vyaparify.com/goelvanyanaturals,
then kindly send us an email on goelvanyanaturals@gmail.com within
4 days from when you receive the product/s with the proof of purchase and we
will Exchange the item in question or provide a Refund, after deducting a CANCELLATION
FEE, which is calculated as Shipping Cost (At Actuals) +
Administration Fee (5% of the Total Order Value), as applicable, depending
on Goel Vanya Naturals’s consent. Also, you must note, under that circumstance,
return of products will be accepted only if the products are returned in a saleable
condition with the tags intact and in their original packaging, in an
unwashed and undamaged condition. The refund will be initiated once we receive
the product. We will provide your refund using the same method of payment that
you used to purchase the item. It is to be noted that Https://id.vyaparify.com/goelvanyanaturals has
the discretionary right to accept or reject the return. The same will be
documented in an email and communicated to you within 4 days of your request to
return the product.
PLEASE NOTE - Exceptions /
Rules:
·
All products bought from OPEN BOX BARGAINS, or a
Discount, Annual Sale, Flash Sale and / or at a price below the MRP, will not
be eligible for return OR for warranty claim of the product/s that you have
purchased from https://id.vyaparify.com/goelvanyanaturals
·
Food items and Groceries are NON-returnable/Refundable
·
No Returns / Exchange for Products where Product
Purchase Value is up to Rs. 500/
·
Unboxing video proof is required for any claims
related to damaged / defective or mismatch products received
Incorrect Size
Exchange of product due to
incorrect size has to be returned to us within 4 days from the day you receive
the product/s, with the proof of purchase and the product. If the products are
returned in a saleable condition with the tags intact and in their original
packaging, in an unwashed and undamaged condition, we would be more than happy
to help the customer with an appropriate size in the same product, provided the
size required by the customer is available in stock.
PLEASE NOTE Exceptions /
Rules:
Defective products “Not under
Warranty by the Brand”
We strive to sell 100% genuine
and quality products. However, if the product you purchase has a manufacturing
defects or develops a defect while in use, for which the Brand does not provide
warranty, we regret to inform that we will not be able to do anything in that
situation. You can get in touch with the Brand directly for the same.
If we offer you a replacement for the defective product and for whatever reason
you do not want the replacement product and want to cancel the order, then we
will refund the amount after deducting 5% of total order amount as cancellation
charges + shipping cost (at actuals).
We request you to kindly email us details and images / video of the defect
on goelvanyanaturals@gmail.com,
within 04 days from the time of delivery of your purchase, with the proof of
purchase.
Defective products “Under
Warranty by the Brand”
If the product you purchase has a
manufacturing defect for which the Brand does provide warranty, we request you
to kindly email us an explanation and an image of the defect on goelvanyanaturals@gmail.com,
within 04 days from the time of delivery of your purchase, with the proof of
purchase. Once our team approves the “Return”, you may ship the product to the
address mentioned above. The product will undergo for tests to justify the
defect and then our team will get in touch with you depending on the test
result. After consulting with the brand and examining the test results, the
product may be replaced or repaired or returned back to the customer depending
on what the brand decides or the test results suggest. We assure you that if
the manufacturing defect is genuine, we would be more than happy to help you
with a refund or a new product.
If we offer you a replacement for the defective product and for any reason you
do not want the replacement product and want to cancel the order, then we will
refund the amount after deducting 5% of total order amount as cancellation
charges + shipping cost (at actuals).
Shipping
Shipping of products during the
return process to https://id.vyaparify.com/goelvanyanaturals is
the responsibility of the customer. It is advised to use a shipping agent who
will preserve the product as is handed over to them, until it reaches our
doorstep and accepted by a representative of https://id.vyaparify.com/goelvanyanaturals.
We will not be able to entertain returns if they are damaged or returned in an
unsaleable state due to any action or inaction by the shipping agent. The costs
incurred in shipping the product to https://id.vyaparify.com/goelvanyanaturals will
be borne by the customer, except in the following cases
will ship the replacement product
back to the customer without any charge, only once. After shipping the
replacement once, every subsequent shipment will be charged at actuals.
PLEASE NOTE Exceptions / Rules:
Effective Date: 08 July 2026
Goel Vanya Naturals is solely responsible for all shipping and delivery operations on this storefront. Vyaparify provides logistics integration technology but bears no responsibility for shipment timelines, delivery failures, or damage in transit.
Orders are generally processed within 7 to 15 business days, excluding Sundays and public holidays, after payment confirmation. Customers receive a confirmation message or email once the order is dispatched.
Local or same-city delivery may take 1 to 3 business days.
Metro city delivery may take 3 to 5 business days.
Rest-of-India delivery may take 5 to 7 business days
Remote / J&K / North-East locations may take 7 to 12 business days.
These are estimates and may vary due to courier delays, peak season, natural events, or incomplete address details.
We ship to pincodes serviceable by our courier or logistics partners. At checkout, customers may verify whether their pincode is serviceable.
Once an order is dispatched, customers receive tracking details by email or message, where available. Customer can track shipment on https://id.vyaparify.com/goelvanyanaturals or contact us for updates.
If delivery fails due to incorrect address, recipient unavailability, or refusal to accept, the package may be returned to us and re-shipping charges may apply.
COD may be available on selected products. Any COD convenience fee will be shown at checkout. Please ensure someone is available at the delivery address to accept and pay for the order.
Goel Vanya Naturals
Email: goelvanyanaturals@gmail.com
Phone: 6230880800
Select Date Select time
30 min Meeting
08:00 AM - 08:30 AM, Thursday, Nov 24, 2024
Indian Standard Time
Shahanab
