Shipping Policy

Shipping Policy

At Testros, we aim to deliver your orders safely and on time. This Shipping Policy explains how we process and ship orders placed on our website.

Order Processing
Orders are usually processed within 1 to 3 business days after confirmation. For wholesale, bulk, or custom manufacturing orders, processing time may vary depending on quantity and requirements.

Shipping Time
Delivery time depends on the customer’s location and courier service availability. Most orders are delivered within 3 to 7 business days, but delays may occur due to logistics issues, weather conditions, or other unforeseen circumstances.

Shipping Charges
Shipping charges, if applicable, will be shown at checkout before payment. Free shipping may be available on selected products or offers.

Address Accuracy
Customers must provide correct shipping details. Testros is not responsible for delays or losses caused by incorrect address or contact information.

Delivery Partners
We use trusted courier and logistics partners to deliver orders. Once the order is shipped, delivery is handled by the courier company.

Bulk and Wholesale Orders
Shipping time for bulk, wholesale, or custom orders may differ and will be informed during order confirmation.

Contact
For shipping-related questions, please contact us using the details provided on our website.

Return Policy

Return, Refund and Cancellation Policy

At Testros, we aim to provide high-quality products and ensure customer satisfaction. Please read our return, refund, and cancellation policy carefully before placing an order.

Cancellation
Orders can be cancelled only before they are processed or shipped. Once the order is packed or dispatched, cancellation may not be possible. Testros reserves the right to cancel any order due to stock issues, pricing errors, or other unforeseen circumstances. Cash on Delivery orders may require confirmation before processing.

Return Eligibility
Returns are accepted only for damaged, defective, or incorrect items. The request must be made within 3 days of delivery. The product must be unused, unwashed, and in original packaging with all tags intact.

Non-Returnable Items
Products purchased during sale, clearance, wholesale, bulk, or custom manufacturing orders are not eligible for return unless received in damaged or defective condition.

Exchange
Size exchange may be allowed depending on stock availability. Customers may need to bear shipping charges for exchange.

Refund
Refunds will be processed only after the returned product is received and inspected. Approved refunds will be issued to the original payment method within a reasonable time. Shipping charges are non-refundable unless the return is due to our mistake.

Incorrect Address / Refused Delivery
Orders returned due to incorrect address, customer unavailability, or refusal to accept delivery may not be eligible for refund.

Policy Updates
Testros reserves the right to update this policy at any time without prior notice.

Contact
For return, refund, or cancellation requests, please contact us through the details provided on our website.