At TESTROS, we aim to process and deliver wholesale orders safely and efficiently. Shipping timelines may vary depending on order quantity, product availability, customization requirements and delivery location.
Order Processing
Ready-stock wholesale orders are processed after order confirmation and payment. Processing time may vary depending on order quantity and availability. Custom and bulk manufacturing orders follow a separate production timeline, which will be communicated and confirmed before production begins.
Shipping Time
Delivery time depends on the customer's location, order quantity and courier or logistics service availability. Estimated delivery timelines will be communicated during order confirmation. Delays may occur due to logistics issues, weather, holidays or other circumstances beyond our control.
Shipping Charges
Shipping charges, where applicable, will be communicated or displayed before payment/order confirmation. Shipping charges may vary depending on order quantity, weight, destination and shipping method.
Address Accuracy
Customers must provide accurate shipping and contact details. TESTROS is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
Delivery Partners
Orders may be shipped through trusted courier and logistics partners. Once an order has been handed over to the delivery partner, delivery is subject to the courier's service conditions.
Bulk & Custom Manufacturing Orders
Shipping and production timelines for bulk and custom manufacturing orders may differ from ready-stock orders. The applicable timeline will be discussed and confirmed with the customer before order confirmation.
Contact
For shipping-related questions, please contact TESTROS using the contact details provided on our website.
Return, Refund & Cancellation Policy
At TESTROS, we aim to supply quality men's apparel and ensure that wholesale and custom orders are fulfilled according to the confirmed order details. Please review the following policy before placing an order.
Cancellation
Ready-stock orders may be cancelled only before processing or dispatch, subject to confirmation by TESTROS. Once an order has been processed, packed or dispatched, cancellation may not be possible.
For bulk or custom manufacturing orders, cancellation may be requested before production begins. Once production has commenced, cancellation may not be possible.
TESTROS reserves the right to cancel an order in cases such as stock unavailability, pricing or listing errors, or other unforeseen circumstances.
Return Eligibility
Returns are accepted only for products that are damaged, defective, or incorrectly supplied.
Return requests must be raised within 3 days of delivery and must include relevant order details and, where applicable, photographs or other evidence of the issue.
Products must be unused, unwashed and in their original condition and packaging.
Wholesale & Bulk Orders
Wholesale and bulk orders are generally not eligible for return or exchange due to change of mind, colour preference, or sizing requirements.
Any damaged, defective or incorrectly supplied items must be reported within the specified return period.
Custom Manufacturing Orders
Custom-manufactured products are produced according to the requirements confirmed by the customer. Once production has commenced, custom orders cannot ordinarily be cancelled or returned due to change of mind or changes to the customer's requirements.
Any manufacturing defect or incorrect fulfilment by TESTROS will be reviewed and addressed appropriately.
Exchange
Exchange requests may be considered only for eligible damaged, defective or incorrectly supplied products and are subject to verification and availability.
Refund
Where a refund is approved, it will be processed after the returned product or relevant evidence has been reviewed and the claim has been accepted by TESTROS. Refunds will be made through the applicable payment method used for the order, subject to the payment provider's processing timelines.
Shipping charges may not be refundable unless the issue resulted from an error attributable to TESTROS.
Incorrect Address / Refused Delivery
Customers are responsible for providing accurate delivery and contact information. Orders returned because of an incorrect address, refusal of delivery or failure to receive the shipment may be subject to additional shipping charges and may not qualify for a refund.
Policy Updates
TESTROS reserves the right to update this policy when necessary. The applicable policy will be the version communicated or published at the time of the order.
Contact
For return, refund or cancellation requests, please contact TESTROS using the contact details provided on our website.