Last Updated: [Insert Date]
At Choconuts Pune (“we”, “our”, “us”), we want to ensure that your order reaches you safely and on time. This Shipping & Delivery Policy explains how we handle order dispatch, delivery, timelines, and related terms.
Once you place an order, we process it as soon as possible. Processing typically begins within 24–48 hours of receiving confirmed payment and delivery details.
Orders placed over weekends or national holidays may experience slight delays; we’ll dispatch them on the next working day.
You will receive an order confirmation once the order is placed, and a dispatch/shipment confirmation when your order leaves our facility, along with any tracking information (if applicable).
We deliver across India — but delivery availability depends on the delivery address, product type (since we deal in perishable and temperature-sensitive items), and logistics partner coverage.
For local deliveries (Pune & nearby), we may use our own delivery personnel or a trusted courier partner. For other cities / locations, we’ll assign a courier partner depending on your address.
We use insulated / temperature-controlled packaging (where required) to preserve product quality during transit — especially for chocolates, nuts, or perishable items.
We aim to deliver orders within the timeframe specified at checkout. Typical delivery windows are based on destination — local, metro, or remote areas — and are estimates only.
Since our products are perishable (e.g. chocolates, nuts), once dispatched, delivery should ideally happen as soon as possible to ensure quality. We strongly recommend you accept delivery immediately.
If for any reason delivery is delayed such that product quality is compromised (e.g. melting, spoilage, damage), please notify us within [specify time window — e.g. 24 hours] of delivery to raise a complaint.
Delivery charges (if any) will be displayed at checkout. We may offer free or discounted delivery for orders above a certain minimum amount — details will be provided on the website or during checkout.
For COD (Cash on Delivery) orders: COD charges (if applicable) will be clearly displayed at checkout.
Please provide a complete and accurate delivery address, including PIN code, full address, contact number, and any required delivery instructions (e.g. gate code, landmark, building name). We are not liable for delivery failures or delays due to incorrect/incomplete address.
Someone competent (18+ years) should be available to receive the delivery. For perishable items, inspect the package at the time of delivery — you may open it in front of the delivery agent if possible to verify condition.
If you are unavailable at the time of delivery and the package is returned to us, additional shipping charges may apply if you ask for re-delivery.
If you receive a damaged, tampered, melted or incorrect product, or if delivery does not happen within a reasonable time after dispatch — please get in touch with us immediately (ideally within 24 hours of delivery) with photos/videos and order details.
We will review such claims on a case-by-case basis and — if validated — we may offer a replacement, refund, or credit (as per our discretion).
Please note that because our products are perishable, refunds or replacements are only valid if issues are reported immediately upon delivery, and not after the product is used or stored by the customer.
Once we dispatch the order and hand over to the courier / delivery partner, the risk of loss or damage during transit passes to the customer. We take utmost care in packaging, but we cannot be held responsible for courier delays or mishandling during transit beyond dispatch.
Full ownership and responsibility of the package transfers to you (the customer) upon successful delivery.
If you wish to cancel your order, you may do so before the order has been dispatched. Once the order goes out for delivery, cancellation may not be possible.
To cancel, you must contact us via email or phone (as provided on the website) and quote your order ID. If we confirm that dispatch has not occurred, we will cancel and refund (or void payment) as per our refund policy.
We will send updates via email or SMS (or WhatsApp, if provided) regarding order confirmation, dispatch, courier tracking (if available), and expected delivery time.
If you do not receive tracking information, or if you face issues with delivery, you may reach out to our customer support — contact details will be available on our website.
We are not liable for delays or failures in delivery due to circumstances beyond our control — such as courier partner issues, weather conditions, natural disasters, postal strikes, public holidays, or other unforeseen events.
In such cases, we will do our best to notify you and arrange the earliest possible delivery or give you the option to cancel.
We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be effective from the “Last Updated” date shown at the top. Continued use of our site and ordering from us constitutes acceptance of the updated policy.
If you have any questions or concerns about shipping, delivery or related issues, please contact us at:
📧 chhoconutspune@gmail.com
📞 +91 9890917978
📍 Pune, Maharashtra
Thank you for shopping with Choconuts Pune.
Last Updated: 10/12/2025
At Choconuts Pune, we take pride in delivering high-quality chocolates, nuts, and gourmet products. Since our items are perishable, we follow a strict no-refund policy. Please read this policy carefully before placing an order.
We do not offer refunds for any orders once they are placed.
This applies to all payment methods, including prepaid, UPI, debit/credit card, wallet, or cash on delivery.
In case of approved claims (see Section 3), we may issue store credit only, not refunds.
Due to the nature of our products (perishable, food-grade items), we do not accept returns for any reason, including:
Taste preferences
Change of mind
Incorrect order placed by customer
Delay caused by the customer at the time of delivery
Once an order is delivered and accepted, it cannot be returned.
Since we prioritize quality, we offer store credit only in valid cases, such as:
Wrong product delivered
Order missing items
Product received in damaged or melted condition due to transit issues
To claim store credit, the customer must:
Share clear photos/videos (and unboxing proof) of the damaged or incorrect product
Report the issue within 2 hours of delivery
Claims without timely proof will not be eligible for store credit.
All claims will be verified by our team before approval.
Store credit will be issued only after verification of the complaint.
Store credit can be used for future purchases on our website or store.
Store credit cannot be converted into cash or refunded to bank accounts.
Store credit validity: [Specify validity – e.g., 30/60/90 days]
Orders may be cancelled only if they have not yet been processed or dispatched.
Once an order is prepared or shipped, it cannot be cancelled under any circumstances.
Approved cancellations (before dispatch) will be issued store credit only, not refunds.
Customer must provide accurate shipping information. We are not liable for:
Incorrect address
Delayed pickup by customer
Unavailability at delivery
Melt or spoilage caused due to delayed acceptance of delivery
No store credit will be issued in such cases.
Choconuts Pune reserves the right to:
Modify this policy at any time
Reject claims that do not meet our verification standards
Limit or deny store credits in case of fraudulent or repeated claims
For issues related to your order, contact us within 2 hours of delivery at:
📧 choconutspune@gmail.com
📞 +91 9890917978
📍 Pune, Maharashtra
Select Date Select time
30 min Meeting
08:00 AM - 08:30 AM, Thursday, Nov 24, 2024
Indian Standard Time
Shahanab
