Shipping Policy

SHIPPING AND DELIVERY POLICY

Effective Date: 22 June 2026
Last Updated: 22 June 2026

This Shipping and Delivery Policy ("Policy") governs the shipment, delivery, and electronic fulfillment of products and services purchased through www.sarx.in ("Website"), owned and operated by SARX PRIVATE LIMITED ("SARX", "Company", "we", "our", or "us").

By placing an order through the Website, you acknowledge that you have read, understood, and agreed to this Policy.

1. Company Information

SARX PRIVATE LIMITED

Registered Office:
Plot No. 120 E/P, Hanuman Nagar, Road No. 3,
Karmanghat, Rangareddi, Hyderabad, Telangana – 500097, India

Email: support@sarx.in
Phone: +91 9000 888 169
Website: www.sarx.in

2. Shipping Coverage

SARX currently delivers products throughout India and may, at its sole discretion, offer international shipping to selected countries or regions.

Delivery availability may vary depending upon:

• Serviceable locations;

• Product availability;

• Regulatory restrictions;

• Courier partner coverage; and

• Applicable laws and customs requirements.

SARX reserves the right to refuse shipment to locations that are not serviceable.

3. Order Processing

Orders are generally processed within one (1) to three (3) business days after successful payment confirmation.

Please note that:

• Orders placed on weekends or public holidays may be processed on the next working day;

• Processing times may vary during festive seasons, promotional campaigns, or periods of high demand;

• Certain products may require additional verification or preparation time.

Order processing times are separate from delivery timelines.

4. Estimated Delivery Timelines

Estimated delivery periods are as follows:

The above timelines are estimates only and are not guaranteed.

Actual delivery times may vary due to operational, logistical, or external factors beyond our reasonable control.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout prior to payment.

SARX may offer:

• Free shipping on eligible products or promotional campaigns;

• Standard shipping rates based on weight, dimensions, order value, or destination;

• Expedited shipping options, where available.

Shipping fees are subject to change without prior notice.

6. Shipment Tracking

Once an order has been dispatched, customers may receive:

• Order confirmation notifications;

• Shipment confirmation emails or SMS messages;

• Tracking numbers and courier partner details, where available.

Customers may track the progress of their shipments using the information provided.

7. Delivery Attempts

Our logistics partners may make multiple attempts to complete delivery.

If delivery cannot be completed due to:

• Incorrect or incomplete address details;

• Customer unavailability;

• Refusal to accept delivery;

• Failure to respond to courier communications;

the shipment may be returned to SARX.

Additional shipping charges may apply for re-dispatch of returned orders.

8. Customer Responsibility for Address Accuracy

Customers are solely responsible for providing accurate and complete delivery information.

SARX shall not be responsible for:

• Delivery failures;

• Delays;

• Lost shipments; or

• Additional expenses

arising from inaccurate, incomplete, or outdated address information supplied by customers.

9. Delays in Delivery

Delivery schedules are estimates and may be affected by circumstances beyond our reasonable control, including:

• Severe weather conditions;

• Natural disasters;

• Public holidays;

• Government restrictions;

• Transportation disruptions;

• Labor strikes;

• High order volumes;

• Technical failures;

• Other unforeseen events.

SARX shall not be liable for delays attributable to third-party courier services or force majeure events.

10. Damaged, Incorrect, or Missing Shipments

Customers are advised to inspect packages immediately upon delivery.

If an order is:

• Damaged;

• Defective;

• Incorrect;

• Incomplete; or

• Missing items,

customers should notify us within forty-eight (48) hours of delivery by contacting:

Email: support@sarx.in

To facilitate investigation and resolution, customers may be required to provide:

• Photographs;

• Videos;

• Packaging images; and

• Order details.

Upon verification, SARX may provide a replacement, refund, or other appropriate resolution in accordance with our Return, Refund, and Cancellation Policy.

11. Failed Deliveries and Returned Shipments

Orders returned due to:

• Incorrect address information;

• Multiple unsuccessful delivery attempts;

• Customer refusal to accept delivery;

• Non-availability of the recipient;

may be:

• Cancelled;

• Re-shipped at the customer's expense; or

• Refunded in accordance with our Return, Refund, and Cancellation Policy.

12. Digital Products and Electronic Delivery

For digital products and electronically delivered services, including:

• SaaS subscriptions;

• AI-powered services;

• Downloadable software;

• Digital products;

• Memberships and subscriptions;

• Access credentials and activation keys;

physical shipping does not apply.

Delivery shall be deemed complete when:

• Download links;

• Access credentials;

• Account activation details; or

• Subscription access

have been successfully transmitted to the customer.

Electronic delivery is generally immediate but may be subject to verification procedures, maintenance activities, or technical issues.

13. International Shipping

Where international delivery is available:

• Customers are solely responsible for customs duties, taxes, import fees, and regulatory charges imposed by their jurisdiction;

• Delivery times may vary due to customs inspections and local regulations;

• SARX shall not be responsible for delays caused by customs authorities or international logistics providers.

International customers are responsible for ensuring compliance with local laws governing imported products.

14. Force Majeure

SARX shall not be liable for delays, interruptions, or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters;

• Floods;

• Earthquakes;

• Pandemics;

• Government actions or restrictions;

• Cybersecurity incidents;

• Internet outages;

• Transportation failures;

• Labor disputes;

• Acts of war, terrorism, or civil unrest.

15. Modifications to this Policy

SARX PRIVATE LIMITED reserves the right to modify, amend, or update this Policy at any time.

Revised versions shall become effective immediately upon publication on the Website.

Continued use of the Website following such modifications constitutes acceptance of the updated Policy.

16. Contact Information

For questions or concerns regarding shipping and delivery, please contact:

SARX PRIVATE LIMITED

Registered Office:
Plot No. 120 E/P, Hanuman Nagar, Road No. 3,
Karmanghat, Rangareddi, Hyderabad, Telangana – 500097, India

Email: support@sarx.in
Phone: +91 9000 888 169
Website: www.sarx.in

By placing an order through www.sarx.in, you acknowledge that you have read, understood, and agreed to this Shipping and Delivery Policy.

Return Policy

RETURN, REFUND, AND CANCELLATION POLICY

Effective Date: 22 June 2026
Last Updated: 22 June 2026

This Return, Refund, and Cancellation Policy ("Policy") governs the cancellation, return, replacement, and refund of products and services purchased through www.sarx.in ("Website"), owned and operated by SARX PRIVATE LIMITED ("SARX", "Company", "we", "our", or "us").

By placing an order or using our Services, you acknowledge that you have read, understood, and agreed to this Policy.

1. Company Information

SARX PRIVATE LIMITED

Registered Office:
Plot No. 120 E/P, Hanuman Nagar, Road No. 3,
Karmanghat, Rangareddi, Hyderabad, Telangana – 500097, India

Email: support@sarx.in
Phone: +91 9000 888 169
Website: www.sarx.in

2. Order Cancellation

A. Cancellation Before Shipment

Customers may request cancellation of an order before it has been dispatched by contacting us at:

Email: support@sarx.in

If the cancellation request is received before shipment, a full refund may be issued through the original mode of payment.

B. Cancellation After Shipment

Once an order has been shipped, it generally cannot be cancelled. Customers may request a return after delivery, subject to the terms set forth in this Policy.

3. Return Eligibility

Customers may request a return or replacement where:

• The product received is damaged or defective;

• An incorrect item has been delivered;

• Components or accessories are missing;

• The product materially differs from its description on the Website.

Return requests must be initiated within seven (7) days from the date of delivery.

To qualify for a return, the product must:

• Be unused and in its original condition;

• Include original packaging, labels, manuals, and accessories;

• Be accompanied by proof of purchase or order information.

SARX reserves the right to inspect returned items before approving refunds or replacements.

4. Non-Returnable and Non-Refundable Items

Unless otherwise required by applicable law, the following are generally not eligible for return, exchange, or refund:

• Downloadable digital products;

• Software licenses and activation keys;

• SaaS subscriptions that have already been activated or used;

• AI-generated outputs and customized services;

• Personalized or made-to-order products;

• Gift cards and promotional vouchers;

• Products damaged due to misuse, negligence, or unauthorized alterations;

• Services that have already been rendered or completed.

5. Damaged, Defective, Incorrect, or Missing Products

If you receive:

• A damaged product;

• A defective item;

• An incorrect order; or

• Missing components or accessories,

you must notify us within forty-eight (48) hours of delivery by contacting:

Email: support@sarx.in

To facilitate verification, customers may be required to provide:

• Photographs;

• Videos;

• Images of packaging materials; and

• Order details.

Upon verification and approval, SARX may, at its sole discretion:

• Replace the product;

• Issue store credit;

• Repair the item (where applicable); or

• Process a refund.

6. Return Procedure

To initiate a return request:

Step 1

Contact us at:

support@sarx.in

Step 2

Provide:

• Order number;

• Product details;

• Reason for return;

• Supporting photographs or videos, where applicable.

Step 3

Upon approval, return instructions and shipping details will be provided.

Step 4

Products must be returned within the period specified in our instructions.

Unauthorized returns or returns sent without prior approval may be refused.

7. Refund Policy

Refunds may be approved under circumstances including:

• Cancellation before shipment;

• Non-delivery of products;

• Verified defective or damaged products;

• Duplicate or erroneous payments;

• Situations where refunds are required by applicable law.

Approved refunds shall generally be processed through the original mode of payment.

Refund Processing Time

Refunds are generally processed within five (5) to ten (10) business days after approval.

Actual credit timelines may vary depending on:

• Banks;

• Card issuers;

• Payment gateways; and

• Financial institutions.

SARX shall not be responsible for delays attributable to third-party payment providers.

8. Replacement Policy

Where appropriate and subject to product availability, replacements may be offered instead of refunds.

Replacement requests are subject to:

• Verification of defects or damages;

• Availability of stock;

• Compliance with this Policy.

SARX reserves the right to determine whether a replacement, repair, store credit, or refund is the appropriate remedy.

9. Subscription Services

For SaaS services, AI-powered services, memberships, subscriptions, and recurring billing plans:

• Customers may cancel future renewals at any time;

• Cancellation will prevent future charges but does not automatically entitle customers to refunds for previously utilized services;

• Partial, prorated, or retrospective refunds are generally not provided unless expressly stated or required by law.

10. Digital Products and Downloadable Content

Due to the nature of digital products and electronic delivery, the following are generally non-returnable and non-refundable after successful delivery or activation:

• Software downloads;

• Activation keys and licenses;

• Digital memberships;

• AI-generated outputs;

• Downloadable files and content;

• Subscription-based digital services.

Exceptions may be granted where required by applicable law.

11. Marketplace Transactions

Where products or services are offered by independent third-party sellers through the Website:

• Return and refund eligibility may also be governed by the respective seller's policies;

• SARX may facilitate communication and dispute resolution between buyers and sellers;

• SARX does not guarantee the quality, warranties, or representations made by third-party sellers.

12. Refusal of Returns or Refunds

SARX reserves the right to deny return, replacement, or refund requests where:

• Requests are submitted outside the applicable return period;

• Products have been used, altered, or damaged after delivery;

• Evidence of misuse, negligence, or unauthorized modification exists;

• Proof of purchase cannot be verified;

• Fraudulent, abusive, or suspicious claims are detected.

13. Chargebacks

Customers are encouraged to contact SARX before initiating a chargeback with their financial institution.

Fraudulent, excessive, or unjustified chargebacks may result in:

• Suspension or termination of accounts;

• Restriction of future purchases;

• Recovery proceedings; and

• Any legal remedies available under applicable laws.

14. Force Majeure

SARX PRIVATE LIMITED shall not be liable for delays or inability to process cancellations, returns, replacements, or refunds arising from events beyond its reasonable control, including:

• Natural disasters;

• Floods and earthquakes;

• Government restrictions;

• Internet or system outages;

• Transportation disruptions;

• Labor disputes;

• Pandemics;

• Cybersecurity incidents; or

• Acts of war or civil unrest.

15. Amendments to this Policy

SARX PRIVATE LIMITED reserves the right to modify, amend, or update this Policy at any time.

Revised versions shall become effective immediately upon publication on the Website.

Continued use of the Website following such modifications constitutes acceptance of the updated Policy.

16. Contact Information

For questions, concerns, or return requests, please contact:

SARX PRIVATE LIMITED

Registered Office:
Plot No. 120 E/P, Hanuman Nagar, Road No. 3,
Karmanghat, Rangareddi, Hyderabad, Telangana – 500097, India

Email: support@sarx.in
Phone: +91 9000 888 169
Website: www.sarx.in

By placing an order or using the Services available through www.sarx.in, you acknowledge that you have read, understood, and agreed to this Return, Refund, and Cancellation Policy.